Yes. NFIRS was retired at the start of 2026 and taken offline that February, and NERIS is its national replacement. Responder HQ is built NERIS-native, so your department reports incidents on the new standard with no NFIRS module to unlearn.

Responder HQ is built on the NERIS data model from the ground up, and finished reports submit directly to NERIS through its Version 1 Data Exchange API. There is no separate export step or double entry — sign off a report and it goes to NERIS.

A flat $250 per department per year, with every feature included and unlimited members. It is billed annually and grant-friendly, so it fits AFG and state grant budgets. See the pricing page for details.

No. One flat price covers your whole department. Add every member, officer, and chief at no extra cost — there are no per-seat charges.

Cost should never keep a department out of NERIS compliance. We offer free and sponsored plans for volunteer departments that need them, no red tape. Email sales@responder-hq.com and we'll help.

No. Responder HQ is a phone-first web app that runs in any modern browser. Truck checks, incident reports, and RSVPs all work from the phones your members already carry — no station PC required.

Yes. You can import your whole roster from a CSV file, with per-row error reporting so you can fix any bad rows and re-import cleanly.

Personnel and training records with certification expiration tracking, apparatus and equipment records with phone-based truck checks, attendance and LOSAP points, and a calendar with events, duty crews, and RSVPs — all in one platform. See the features page.

Yes. Each department's data is strictly isolated from every other department's. Membership is invite-only with role-based access, and two-factor authentication is built in. Your data is always yours to export, and you can cancel anytime.

Create your department's account at app.responder-hq.com, or email sales@responder-hq.com and we'll walk you through it and help your department make the switch to NERIS.